Refund and Cancellation Policy

  • Home
  • Refund and Cancellation Policy

  • Website/Mobile Application Development Services: 30% cancellation fee when in progress, 70% cancellation fee when Web/Mobile App is delivered for review. Non-refundable once the first revision is completed or after 30 days of the date of the transaction. Once the performance has begun, web/mobile service development is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
  • Logo Design: 40% cancellation fee when in progress, non-refundable once artwork is delivered or within 30 days of the date of the transaction.
  • Website/Mobile Redesign/Development Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once completed.
  • Website and Mobile Maintenance and Marketing Services: If you purchase Website maintenance or Marketing Services and the plan has been used during the billing period, your subscription is non-refundable.
  • Digital Marketing Services: Marketing Services that are included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.
  • SEO Services: SEO Services is a 12-month commitment; in order to receive the best results, you are expected to use the Services for the entire 12-month term. 

For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issued for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but DWSIT will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and DWSIT will issue a 50% prorated refund to your original payment method for any remaining unused months.