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DWSIT - Digital Web Services & Information Technology
India'sDigital Transformation Company

Custom CRM Development

Get any CRM Functionality Your Business Needs

With over 15 years of experience in CRM development, dwsit is well-equipped to provide your business with the perfect software solution. Whether you need a fully customized CRM platform or one built from scratch, we have got you covered! Trust us to deliver optimal results that will take your business to new heights.

Custom CRM Services We Offer


Satisfaction rate of our customers

Based on our extensive experience, we can provide unique insight into hundreds of websites a year.

The biggest advantage of a custom CRM is that you can choose the functionality that best fits your business needs.

With a pre-built CRM, you may have to compromise on certain features or workflows that are not relevant to your business, or you may have to pay for features that you don't need. With a custom CRM, you have the flexibility to design a system that is tailored to your specific business requirements. This can help you streamline your business processes, improve efficiency, and ultimately increase productivity and profitability. Additionally, a custom CRM can be integrated with other business systems, such as accounting software, marketing automation platforms, and customer support tools, to create a seamless workflow across your entire organization.

Oversee the execution of customized, event-driven promotions across various marketing and advertising platforms.

Lead capture

Effortlessly capture leads by seamlessly integrating your CRM with all lead generation channels. Say goodbye to the hassle of manual lead registration and hello to increased productivity!


Elevate your sales team with Artificial Intelligence help, get insights into the entire selling process, and empower reps to be successful in their duties.

Customer service

Organize a reliable contact center with multi-channel incident capture, directive-based case routing, and immediate agents' access to an information pool.

Call center

Organize streamlined routing of incoming calls, booking of outgoing phone conversations, and recording discussions to facilitate thorough assessment and improve service excellence.

Field assistance

Support your field staff in conducting on-site visits with optimal effectiveness.

Customer self-service

Empower your customers with self-service options that offer speedy solutions to their most frequent issues, while simultaneously lightening the load on your customer service team.

CPQ and billing

Manage your pricing information (various price catalogs, periodic discounts, multi-level costs, etc.) while automating the creation of quotes and invoices.

Order fulfillment

Facilitate various order completion scenarios, improve delivery paths with wise assignment of orders to different stock places and regulate order reimbursements.

Customer feedback management

Establish surveys to gather feedback and assess client emotions in real-time.


Identify potential areas for optimization and promote informed business planning through user-friendly reports.

Our CRM Software Products

Responsive WebDesign

Mobile, Tablet and Desktop Friendly Websites